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conditions of sale fouta du sud

Article 1. Fields of Application and Modification of the General Conditions of Sale :
These general conditions of sale apply to all sales concluded through the website is a sales site for professionals, our articles are intended for resale and not for personal use. reserves the right to adapt or modify these general conditions of sale at any time.

Article 2. Validity of the offer:

- All our products are guaranteed new.
- For products not stocked in our warehouses, our offers are valid subject to availability from our suppliers. This information coming directly from our suppliers, errors or exceptional modifications are beyond our control and cannot engage our responsibility.

- individuals cannot claim exchanges or returns due to a difference in color, as the items cannot be used for personal use, only professional use.

- In the event of a permanent product shortage after placing your order, and in order not to delay delivery, we will provide you with a product similar in price and characteristics and in a model close to your request. However, if the out of stock concerns a large number of the same model, we will contact you by email to ask you for a new choice. In any case we will not issue a refund.

Article 3. Validation of orders.

Any purchase order signed by the consumer by "click" constitutes an irrevocable acceptance which can only be challenged within the limits provided for in these general conditions of sale in the same way as the "right of withdrawal" and "out of stock" .

Article 4: Price reserves the right to modify its prices at any time but undertakes to apply the prices in force which will have been indicated to you at the time of your order, subject to availability on that date.

Article 5: Terms of Payment and Security:

- Terms of Payment: You can make the payment:
- by credit card: in this case, the payment is made on the UP2PAY site of the agricultural credit. This implies that no banking information concerning you passes through the site of Payment by credit card is therefore perfectly secure; your order will thus be registered and validated as soon as the payment is accepted by the UP2PAY banking service.

You can pay online with confidence by entering the number and expiry date of your credit card in the spaces provided for this purpose. We have adopted the SSL encryption process which ensures the confidentiality of banking data.
- transfer: your order is then reserved for a maximum of 7 days. The order will only be processed upon receipt of your payment and the deadlines will run accordingly.

- Securing:
Your credit card details are encrypted using the SSL (Secure Socket Layer) protocol and are never transmitted unencrypted over the network. Payment is made directly to the bank. has no access to these details, and does not keep them on its servers. This is why they are requested from you with each new transaction on our site. reserves the right, in all cases, to ask its customers for supporting documents for the purpose of controlling orders and / or regulations. A refusal to provide the requested items would lead to the pure and simple cancellation of the order(s) in question.
Retention of title clause: the products remain the property of until full collection of the price by

- Default of Payment: reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute would be under administration.

Article 6: Terms of delivery

The products purchased on are delivered in metropolitan France, Corsica and Monaco, European Union, as well as in the DOM-TOM. The products are delivered to the delivery address that you indicated to us during the ordering process. The times indicated are average times and correspond to the processing, preparation and delivery times of your order. In case of deliverable items on different dates given their availability, the delivery time is based on the longest time. however reserves the right to split deliveries.

Delivery time :

The products are delivered to the address indicated by the Buyer when ordering. He must verify the completeness and conformity of the information he has provided. Our delivery times are indicated in working days as an indication and are to be considered once the order has been validated. A delay in delivery cannot under any circumstances give rise to any compensation or penalty whatsoever. We invite you to notify us of any delay in delivery of more than seven days so that we can start an investigation with the carrier. Investigation times can vary from one to three weeks, depending on the carrier. If during the investigation period, the package is found, it will be sent immediately to your place of delivery. During this period of investigation, no refund, credit or return of replacement goods can be made. By express agreement, a case of force majeure preventing delivery cannot be attributed to Are considered as cases of force majeure or exceptional events by law the LOCK-OUT, strike, total or partial work stoppage at or at its suppliers or service providers, epidemic, war, requisition, fire , flooding, interruption or delay in transport, legal or administrative measures preventing, restricting, delaying or prohibiting the manufacture or importation of the goods, etc. the Seller is released from all liability upon delivery. The seller will keep the Buyer informed in a timely manner of the cases and events listed above. In all cases, delivery on time can only take place if the Buyer is up to date with his obligations towards the Seller, whatever the cause.

Transportation bears the risks associated with transport until delivery, that is to say until the physical delivery of the goods to the recipient indicated at the time of the order or to his representative who accepts, provided that the Buyer checks the goods upon receipt in the presence of the carrier and indicates, if necessary, in writing on the transport voucher or consignment note, the reservations observed according to the procedure below. By exception, the risks and perils of transport, in particular loss, deterioration or theft, are under certain conditions the responsibility of the Buyer, offering during the ordering process an insurance option, which can cover these risks. . The buyer cannot claim a refund or a new shipment if the insurance option has not been taken out.

You must refuse delivery if the package or the goods are damaged, missing or if the package has been opened or repackaged. In the event of loss or damage, you must issue precise and detailed written reservations on the carrier's travel voucher or consignment note in the presence of the carrier or its employee (Reservations of the style "subject to unpacking control" n 'on no value). You must then send the carrier a registered letter with acknowledgment of receipt containing the reservations within three clear days of delivery. In order to help you in these steps, we invite you to contact us via the page. Merchandise accepted without reservations by the Buyer at the time of delivery and/or in the absence of mail sent to the carrier within three clear days, is deemed to have arrived in good condition and in its entirety. No complaint can be supported by and its responsibility cannot be engaged. For any question or difficulty you may encounter, we invite you to contact us via our contact page.

Delivery tracking :
Once you have chosen and validated your means of payment, an order number - which we advise you to print or keep - is assigned to you. Your order is then registered.
When finalizing the shipping labels by, you will receive an email from our shipping platform which gives you a tracking number. the carriers do not systematically call customers, it is up to you to follow your package in order to know the day of delivery, or the place of collection in the event of a relay point. Also be sure to regularly check your Spam folder in case of non-receipt.

Delivery methods:
The product ordered is delivered by post or by an independent carrier, depending on the total weight of the package(s) containing one or more products ordered and at the sole initiative of the seller, to the address appearing on the order form. reserves the right to modify the carrier chosen by the customer according to the availability of transport providers.

Control of the package upon delivery:
If at the time of delivery, the original packaging is damaged, torn, open, you must then check the condition of the items. If they have been damaged, you must absolutely refuse the package and note a reservation on the delivery note (package refused because opened or damaged).

Article 7: Responsibilities cannot be held responsible for the non-performance of the contract concluded in the event of out of stock or unavailability of the product, force majeure, disruption or total or partial strike, in particular of the services postal and means of transport and/or communications, flood, fire. will not incur any liability for any consequential damages as a result of the present, operating loss, loss of profit, damages or costs, which may arise.

- The choice and the purchase of a product are placed under the sole responsibility of the customer. The total or partial impossibility of using the products, in particular because of poor choice of sizes or dimensions, cannot give rise to any compensation, reimbursement or questioning of the responsibility of

- Any liability of for all kinds of direct or indirect damage resulting from the non-performance or poor performance of the sale of a product or service may in no case exceed a amount equal to the price of the product sold.

- works only with craftsmen in Tunisia who use cotton thread of different colors and depending on the stock of reels sold by textile professionals. There may be a difference in shade or dimensions from one production to another because the yarns used are not dyed with colors referenced by a color chart. cannot be held responsible for these differences in color or dimensions, and the customer cannot claim a refund, but will have the possibility of returning the entire order at his own expense if the colors do not match.

- In the case of an order requiring production in Tunisia, the deadline is given according to the manufacturing schedule. However, weaving machines can be subject to maintenance, mechanical or electronic breakdowns, which require a delay in the supply of spare parts from Europe, and shift the schedule according to the time taken to restart the machines. cannot be held responsible for these production delays, and undertake to communicate on the progress of the manufacture of the order.

Article 8: right of withdrawal between professionals:
Article L121-16-1 of the Consumer Code extends the rules applicable to relations between consumers and professionals, to contracts concluded off-premises between two professionals when the subject of these contracts does not fall within the scope of the main activity of the professional solicited and that the number of employees employed by the latter is less than or equal to five.

The right of withdrawal between professionals is only applicable when the following three conditions are met:

  1. the contract must be concluded outside the establishment,
  2. the subject of the contract must not fall within the main field of activity of the company,
  3. the number of employees in the company must be less than or equal to five.

The contract is concluded off-premises

It is a contract concluded outside the place where the professional usually exercises his activity , in the simultaneous physical presence of the professional and the client, even if the latter has requested the professional before the conclusion of the contract.

For example, a contract signed at the customer's premises or during an organized excursion is a contract concluded off-site.

On the other hand, a contract concluded at a distance does not fall within the scope of contracts concluded off-premises when the professional and the client are not physically and simultaneously present, and there has been exclusive recourse to one or more distance communication techniques until the conclusion of the contract.

Contracts concluded in the place where the professional usually exercises his activity immediately after the client has been personally solicited by the professional in a place different from that where he usually exercises his activity are also concerned.

The contract does not fall within the scope of the main activity of the professional

For the right of withdrawal to be possible, the contract must not fall within the scope of the professional's main activity . In the event of a dispute, this point is interpreted by case law.

In principle, any secondary activity carried out by the professional client should not be taken into account to assess whether or not the contract falls within the scope of his main activity.

Here are some interpretations:

  • A contract for the provision of services relating to a company's online sales site in principle falls within the scope of the professional's main activity,
  • A life insurance contract does not, in principle, fall within the scope of the professional's main activity,
  • A contract for the installation of a video-surveillance device does not, in principle, fall within the scope of the professional's main activity.

The professional must not employ more than five employees

Finally, the scope of the right of withdrawal between professionals is limited to companies that do not employ more than five employees .

A professional who employs more than five employees cannot avail himself of the right of withdrawal on a contract concluded outside the establishment and not falling within the scope of his main activity.

After Sales Service Address:

1 dogwood alley

13500 Martigues


Article 9: Right of withdrawal:

The consumer, who buys a good or a service from a professional , has a period of 14 days to change his mind about his purchase. If he withdraws, the consumer does not have to give reasons or pay penalties, with the exception of return costs.

The product must be returned in good condition, and unused. undertakes to reimburse all sums paid as soon as possible, and at the latest within 14 days following the date on which this right was exercised. Beyond that, the sum due is automatically productive of interest at the legal rate in force. The refund will be made by any means of payment.
- No cash on delivery will be accepted for any reason.

The right of withdrawal only applies to products that have not been personalized with embroidery, screen printing or labels mentioning the customer's name or logo.

Article 10: Warranties and after-sales service:

All our products are new and benefit from our guarantee. In the event of a defect during the initial warranty period, repairs will be provided and supported free of charge by

To be able to benefit from the guarantee of the products, it is essential to keep the purchase invoice of the product.

Article 11: Company details :

Headquarters of

SIREN 752319640

SIRET 75231964000026

1 dogwood alley



Customer Service of

You can contact Customer Service:

- by email to the following address:
- by mail: wholesaler-fouta-kikoy- 1 alley of dogwood trees - 13500 Martigues - FRANCE

- by phone: 04 42 44 09 22

After Sales Service (returns, exchanges, repairs)

- by mail: wholesaler-fouta-kikoy - 1 alley of dogwood trees - 13500 Martigues - FRANCE


For all disputes and disputes, whatever their nature or cause, only the courts of Aix en Provence will have jurisdiction, even in the event of summary proceedings, warranty claims or multiple defenders. Acceptances, bills of exchange, mandates, shipping conditions do not bring about novation or derogation from this clause.